Everything in Basic, plus advanced analytics and automation
Advanced Analytics
Live Monitoring
Sentiment Analysis & Transcription
Autodialer
Survey Campaigns
After-Call Surveys
Call Bridge
Order Confirmation
Call Campaign
CRM Integrations (Zendesk, Zoho, Hubspot)
30-Day Call Recording
Customize Your Package
Tailored Solutions to Fit All Your Business Requirements
Includes everything from the Advanced plan, plus:
Bring your own carrier
Custom Integrations
Custom Data Storage Policy (More than 30 days)
Optional Add-ons
Scale Your Plan
Customize your plan with AI voice agents, business numbers, and scalable call capacity.
AI Voice Agents
Automate customer interactions with intelligent AI voice agents that understand, respond, and handle calls around the clock.
Business Numbers
Local, international, toll-free, hotline, and 9200 numbers are available based on your selected country. Build a trusted business presence, make it easier for customers to reach you, and expand confidently into new markets.
Concurrent Calls
Handle multiple inbound and outbound calls simultaneously through the same business number. Scale your call capacity, reduce customer waiting time, and stay responsive during peak hours.
Features Crafted for Outstanding Customer Experience
24/7 Customer Support
Instant Reporting & Live Monitoring
Crystal Clear Calls
ISO 27001 Certified Security and Compliance
All You Need to Know
We provide a cloud-based PBX system, which manages calls, recordings, and transfers — offering all the features of a traditional landline PBX, such as interactive voice response (IVR), on-hold messages, after-hours messages, reports, and call recording — but entirely over the internet, with no hardware installation required at the client's location. Additionally, we offer toll-free numbers, unified numbers, and a variety of AI-powered cloud communication solutions.
Yes, we are based in Saudi Arabia and registered with the Ministry of Commerce, but our services are available worldwide too.
Only a copy of the Saudi commercial registration certificate.
Yes, our technical support is available 24 hours. From 9 AM to 8 PM through phone and email, and during the remaining hours through our support email: support@innocalls.com
Yes, we can easily integrate our service with various CRMs such as ZOHO CRM, zendesk, WhatsApp, Hubspot, Zendesk, and many others.
We provide unified numbers, toll-free numbers, and landline numbers. The unified number starts with 9200, and the call cost is charged to the caller. The toll-free number starts with 800, and the call cost is charged to the number owner.
Yes, you can activate WhatsApp on a landline number (011).
We provide the first voice message recording for free. Other recordings are subject to additional fees.
The client controls call routing through their dashboard. For example, they can set up an IVR (interactive voice response) and direct calls to the appropriate extensions based on the caller's selection.
Currently, this cannot be done through our system yet.
An extension is a unique internal number (usually 3 digits) assigned to an employee to make and receive calls. Employees can call each other through extensions for free. Concurrent calls refer to the number of calls that can be received at the same time without the caller getting a "busy line" message.
No, we only provide telecommunication services. We do not offer call management or receptionist services.
