Question 1

What does your company offer?

Accepted Answer

We provide a cloud-based PBX system, which manages calls, recordings, and transfers — offering all the features of a traditional landline PBX, such as interactive voice response (IVR), on-hold messages, after-hours messages, reports, and call recording — but entirely over the internet, with no hardware installation required at the client's location. Additionally, we offer toll-free numbers, unified numbers, and a variety of AI-powered cloud communication solutions.

Question 2

Are you a Saudi company? And is the service available outside Saudi Arabia?

Accepted Answer

Yes, we are based in Saudi Arabia and registered with the Ministry of Commerce, but our services are available worldwide too.

Question 3

What do I need to subscribe?

Accepted Answer

Only a copy of the Saudi commercial registration certificate.

Question 4

If I face a problem, is technical support available 24/7?

Accepted Answer

Yes, our technical support is available 24 hours. From 9 AM to 8 PM through phone and email, and during the remaining hours through our support email: support@innocalls.com

Question 5

Can I integrate my CRM with your service?

Accepted Answer

Yes, we can easily integrate our service with various CRMs such as ZOHO CRM, zendesk, WhatsApp, Hubspot, Zendesk, and many others.

Question 6

What types of numbers do you provide, and what's the difference between a unified number and a toll-free number?

Accepted Answer

We provide unified numbers, toll-free numbers, and landline numbers. The unified number starts with 9200, and the call cost is charged to the caller. The toll-free number starts with 800, and the call cost is charged to the number owner.

Question 7

Can I activate WhatsApp on a landline number (011)?

Accepted Answer

Yes, you can activate WhatsApp on a landline number (011).

Question 8

Do you record the voice messages?

Accepted Answer

We provide the first voice message recording for free. Other recordings are subject to additional fees.

Question 9

How does the call routing process work?

Accepted Answer

The client controls call routing through their dashboard. For example, they can set up an IVR (interactive voice response) and direct calls to the appropriate extensions based on the caller's selection.

Question 10

Can I activate WhatsApp on the unified number (9200)?

Accepted Answer

Currently, this cannot be done through our system yet.

Question 11

What is the difference between an 'extension' and 'concurrent calls'?

Accepted Answer

An extension is a unique internal number (usually 3 digits) assigned to an employee to make and receive calls. Employees can call each other through extensions for free. Concurrent calls refer to the number of calls that can be received at the same time without the caller getting a "busy line" message.

Question 12

Do you provide call reception staff?

Accepted Answer

No, we only provide telecommunication services. We do not offer call management or receptionist services.

Simple & Transparent Pricing Built for Growth

Basic Agent Monthly

Advanced Agent Monthly

Customize Your Package

Scale Your Plan

AI Voice Agents

Business Numbers

Concurrent Calls

Features Crafted for Outstanding Customer Experience

24/7 Customer Support

Crystal Clear Calls

All You Need to Know