Cloud Call Center Features for Saudi Businesses

Unified Call Center

Handle inbound, outbound, and blended calls with intelligent routing.

Smart IVR & Call Routing

Route calls automatically based on customer input or business logic.

Extensions & Users

Create and manage users and extensions with custom roles, availability, and call permissions.

Call Transfers

Transfer calls to teammates or external numbers in a click, with the option to explain the case to your teammate first.

Unlimited Concurrent Calls

Handle multiple inbound or outbound calls at once without interruption—boost productivity and ensure no call goes unanswered.

Phone Book

Access a shared directory of internal teams and external contacts—organized, searchable, and always up to date.

Voicemail-to-Email

Never miss a message—receive voicemails directly to your inbox.

Auto Dialer Campaigns

Run predictive or progressive dialer campaigns for sales or support.

Call Broadcasts

Send voice messages to thousands instantly

Automated Call Surveys

Collect customer feedback after interactions with voice-based surveys.

Call Back Requests

Let customers request callbacks at their convenience.

After Call Work (ACW)

Allow agents to log notes and categorize calls post-conversation.

Smart Scheduling

Automatically assign or defer calls based on agent availability.

Call Queues & Business Hours

Organize calls based on business hours and service priority.

Call Whisper

Supervisors can coach agents in real time during live calls without the customer hearing.

Call Spy

Monitor live calls silently to ensure quality and compliance without interrupting the conversation.

Call Bridging

Seamlessly connect customers, agents, or external parties into a single call, ensuring smooth collaboration without manual transfers.

Order Confirmation Campaigns

Automated calls let customers confirm or cancel orders, with real-time CRM updates and pending status if unanswered.

Order Tracking

Innocalls integrates with your CRM to instantly inform customers of their order status whenever they call.

Call Campaigns

Launch targeted outbound calling campaigns for sales, promotions, or reminders, with automated dialing and real-time performance tracking.

Sentiment Analysis

Understand customer mood and urgency using voice tone detection.

Voice Transcription

Turn conversations into searchable text.

AI Tagging & Summarization

Automatically label and summarize calls for faster review.

Voice Bot / Chat Bot

Automate FAQs and support tasks using conversational AI.

Real-Time Dashboard

Monitor calls, agent activity, and SLAs in real time.

Call Monitoring

Review call recordings for quality assurance and training.

Reports & Insights

Access detailed reports by agent, campaign, or channel.

Agent Scorecards

Track individual performance metrics and KPIs.

Custom Filters & Tags

Drill down on call data using tags, labels, and filters.

CRM Integration

Seamless connection with Zoho, zendesk, HubSpot, and others.

Custom API Access

Build custom apps or dashboards using our full-featured API.

Integration with WhatsApp & SMS

Engage customers using their preferred messaging channels.

Zapier & No-Code Tools

Connect Innocalls to 1000+ apps without writing code.

Local & Toll-Free Numbers

Instantly purchase and activate numbers in over 100+ countries.

Call Masking & Geo Routing

Customize caller ID and route based on region or language.

Virtual Numbers for Teams

Assign numbers by department or team—trackable and manageable.

Multilingual Support

Serve customers across regions with language-specific flows.

Port Your Number

Easily migrate your existing numbers into Innocalls.

Smart cloud call center software features