Saudi National Day 96: How to Deliver Exceptional Customer Support During Peak Season?

The Saudi National Day season is an opportunity for every business to increase sales, reach more customers, promote offers and new products, and even target new audiences to build a larger customer base for marketing objectives alongside revenue goals.

However, it also presents businesses with a major and multifaceted challenge: how to make the most of this opportunity without being overwhelmed by the sharp increase in orders and calls, while ensuring that customer service and support teams are fully prepared. This challenge raises many questions for business owners and managers, such as:

-Does the company have a clear system for managing and monitoring customer communications?
-Do you have accurate data that enables you to make the right decisions during this critical period?
-Does your company have the capacity to handle more calls and inquiries without compromising the quality of customer support?
-Is your current staff capable of handling the call surge in peak season?

So, how can you ensure high-quality customer support during Saudi National Day?

It is important to keep in mind that campaigns can lead to negative results if they are not supported by an integrated system for ongoing customer support and communication.

“80% of consumers in Saudi Arabia consider ongoing customer service an important factor in earning their trust.”

According to PwC’s Voice of the Consumer survey in Saudi Arabia, product and service quality, along with continuous customer service, were among the key factors influencing consumer trust in a store or company, with 80% of respondents highlighting them as important factors.

If you are looking for reliable business phone support during Saudi National Day, Innocalls provides smart communication solutions to help you manage increased call volumes and deliver a professional customer experience.

Explore our customer support solutions

You should never leave it to chance. The usual capabilities and resources within your business may not be enough during the Saudi National Day season. Instead, you need to prepare with smart and effective tools that help you organize communications, handle increased demand, and accommodate a higher volume of calls and inquiries without compromising service quality or your company’s reputation.

The key tools for preparing for Saudi National Day 96

1Innocalls Automated Call Campaigns

This is one of the first tools you need during the Saudi National Day season.

Automated call campaigns allow you to send pre-recorded calls to your customers at once after defining the message to be delivered during the call.

Phone communication with customers can have a significant impact compared with text messages or email, especially during Saudi National Day 96. You need to make sure that your offers and greetings reach your potential and valued customers in a professional and organized way. You can also personalize calls using customers’ names, making them feel more valued and giving them a more personalized experience, which can capture their attention and strengthen their connection with your brand.

2Interactive Voice Response (IVR) and call routing

Effective business phone support is essential during Saudi National Day, especially when call volumes increase. An IVR system helps you handle incoming calls intelligently and direct every customer to the right department. It is a key tool for providing the support customers need during National Day. Here is how it can benefit your customers:

✓Customers do not need to wait for answers to simple and frequently asked questions.
✓Calls are organized so that each customer can reach the department responsible for handling their inquiry through smart call routing.
✓Calls can be turned into sales opportunities by informing customers about current offers, discounts, and special National Day gifts.

3Auto Dialer

During this season, you need to free up your employees’ time for tasks that actually require their attention. An Auto Dialer helps save significant time that would otherwise be spent manually making calls and waiting for customers to answer.

It is an automated tool that:

Automatically sends calls to your customers based on the numbers you specify.
Calls the selected number of customers and waits for their responses.
Connects only the customers who answer to a customer service representative, sales representative, or another department of your choice.

This saves your team the time that would otherwise be spent manually entering numbers and calling customers one by one. It frees up valuable time that can instead be dedicated to providing high-quality National Day customer support.

4Unified Number

A Unified Number is an essential part of business phone support during Saudi National Day. It enables your customers to reach your business through a single number starting with 9200 — whether they are calling from inside or outside Saudi Arabia, they can reach your company more easily.

During such an important season, you cannot risk having customers forget your number, search for it, or call different numbers that may lead them to the wrong branch or department. A Unified Number provides an easy way for customers to reach you through a single number that brings all branches and departments together from the customer’s perspective. Once the customer contacts the Unified Number, the call can be internally routed to the appropriate department.

5Prepare your e-commerce store

If your business operates an online store, whether through a website or an app, preparing it to receive and support National Day customers should also be a priority. Your store should be ready to handle inquiries, orders, and returns quickly and efficiently.

Here are two of the most important National Day customer support tools for e-commerce stores:

📞 Add a “Click to Call” button to your store

Why should you add this button?

Google research indicates that 70% of mobile users who searched for a business preferred to use direct calling to contact stores, while another study found that 48% considered the ability to call very important as they approached a purchase decision.

This button allows customers to contact you directly while browsing your store. They may want to confirm certain information before purchasing, ask about delivery times, or even place an order by phone without going through multiple steps. In all cases, making National Day customer support easily accessible can be an important advantage that encourages customers to place orders through your store.

✅ Automated Calls for Order Confirmation app

Of course, you do not want your return rate to increase as your order volume increases. To keep returns as low as possible, you need to confirm your store orders in an automated, simple, and fast way without taking up your employees’ time. This is exactly what the Automated Call App for Order Confirmation provides:

✓Automatically confirm store orders through calls that reach the customer immediately after they complete their order.
✓This can help increase the order confirmation rate compared with confirming orders at a later stage.
✓Customers get an impression of professionalism, speed, and convenience, as they can simply press a button to confirm or cancel their order.
✓The customer’s response is recorded in your CRM system, making it easier to track order statuses later.

All these tools and more are available to help you make the most of Saudi National Day 96, deliver high customer satisfaction, and ultimately support your business growth and revenue goals.

Choose all of these services or only the solutions that fit your business needs, and build your brand in a professional and trusted way.

Frequently asked questions

1. Can automated calls be personalized with customers’ names?

Yes. We provide the ability to personalize automated calls using customer data, making the message more personal, capturing the customer’s attention, and strengthening their sense of being valued.

2. Can I get a customized IVR?

Yes. We provide IVR recording as an additional service, based on your company’s requirements regarding voice type, language, and accent. For example, you can choose a male or female voice and provide the script you want to use.

3. Can calls be connected to customer data and CRM systems?

Yes. We provide integration with CRM systems, allowing you to connect customer data with calls and track communication results and order statuses in a more organized way.

4. Does Innocalls offer AI-powered solutions?

Yes. We offer a variety of AI-powered solutions that help automate customer interactions, improve productivity and customer experience, and reduce repetitive tasks for employees.

5. Can I choose only the services I need?

Yes. You can choose the solutions that match your business needs, whether you need a single tool such as Automated Call Campaigns or a complete set of communication and customer management solutions.

6. How do I get started with Innocalls?

You can contact us to choose the plan that best suits your needs or request a demo of our services. Alternatively, you can get started directly through the “Get Started” button on our website, which takes you directly to the user portal.

Some services are also available on the Salla and Zid platforms, including the Automated Call App for Order Confirmation and the “Call Now” Button App for e-commerce stores.

Resources

PwC – Voice of the Consumer 2024: Saudi Arabia Findings
Google – New research shows that 70% of clients prefer direct calling
Econsultancy – Google Click-to-Call research