What is cloud communication? What are the benefits for companies?

There are many means of communication that allow each company to communicate with its customers, but how beautiful it is for companies to find a system of communication with their customers and employees that combines various means of communication. This is exactly what cloud communications provided by Innocalls.

In our article, we learn about cloud communications and the advantages they provide to companies, and why do you request the service from Innocalls? So follow us.

What is cloud communication?

Cloud communications is a combination of several different ways of communication such as: (e-mail, video, voice, chat) which are done over the Internet in an integrated manner through servers to avoid communication problems and the ability to accommodate more communications.

Cloud communication is basically an Internet-based connection, storage and applications are handled and hosted by a third party over the cloud and cloud services are a broader aspect of cloud communication and it is one of the services offered by cloud service providers.

How does cloud communication work?

Cloud communications work by service providers hosting communications through servers they own, customers communicate through the cloud and only pay for the service without incurring the maintenance expense of deploying a PBX system, the branch exchange system, cloud communication has evolved from data to voice with the introduction of VoIP It refers in particular to audio communications.

It is worth noting that cloud communications also provide a variety of communication resources that provide flexible, instant, scalable and readily available hosting in addition to being secure.

What is the benefit of cloud communication?

Companies resort to cloud communications to take advantage of the information technology system, which has contributed to changing the entire telephony interface through the PBX system. This change has contributed to achieving many benefits for companies, the most important of which are:

• Reduce costs:

It is natural that traditional communication devices are expensive, especially for companies with less than 10 users, because cloud communications provide more flexible connectivity at a lower cost.

• Increase productivity:

Reducing the cost means, accordingly, an increase in productivity, you will save costs that you can invest in other items, in addition to the ability to communicate with a larger number and enjoy many features that save time for a smooth and flexible workflow.

• Benefit from flexibility:

The flexibility of cloud communications directly benefits startups in expanding their business network through the ability to add new users whenever they need an internet connection.

The business applications and communication solutions provided by cloud computing make all capabilities accessible through a familiar user interface, thus faster growth of your business and increased productivity rates.

Why do InnoCalls clients use cloud communications?

Relying on cloud computing through Innocalls provides you with many advantages that the company is keen to provide to its customers through customer service that works around the clock and a communication system that achieves the following:

1. Speed ​​up your business growth by being able to connect with more customers easily.
2. Ease of working remotely and integrating remote branches and businesses over a connection or even a video conference.
3. Avoid fluctuations and emergency conditions for employees, thus reducing the chances of work disruption.
4. Avoid any downtime or delays to add new company lines or phone numbers. It's easier with cloud connections.
5. Avoid the high costs of conference calls, which are mainly required by organizations and whose cost cannot be controlled.

This is in addition to the applications available in the cloud communication system from Innocalls, which the organization can benefit from, and the most important of these applications are:

• fax services.
• Call Center.
• voice messages
• voice broadcast
• Call tracking.
• Automated reply.
• Conferencing.
• Call forwarding

All these services are needed, of course, by every company. Cloud communications have been able to combine all types of communications that organizations need, hosting, managing and maintaining them by service providers for a very reasonable cost.

Read also: The best cloud exchange company

Cloud Communications Market Size:

Relying on cloud computing has become a necessity for every company seeking to develop, according to global statistics on the cloud communication platform market, the size of this market increased from $1.36 billion in 2016 to $3.52 billion in 2020, and it is expected that this increase will continue to reach $4.45 billion in 2021.

The increase in the size of the market means more users who are satisfied with the service in which they found what they are looking for, and what are you waiting for then, you can contact us at Innocalls and we will provide you with everything:

• Email: [email protected]
• Mobile: KSA: +966-9200-33-150
• First order your trial version here: http://localhost/wp/getdemo/