Unified number system.. Easier communication and better performance measurement

In the framework of the continuous communications revolution and the cloud exchange system, many methods appear to give companies and entrepreneurs better opportunities for communication so that they can reach customers and monitor the performance of employees alike.

The unified number service is one of those means to achieve better opportunities for communication. Learn through our article about the unified number service , its most prominent features, the difference between it and the independent numbers, and many details about this matter, so follow us.

What is the unified number service?

The unified number from Innocalls is the number that all your customers, as a company or organization, can communicate with you through. This number gives all callers an easier opportunity to communicate from anywhere in the world. Through the service, the customer receives the best possible support, and you ensure that the numbers are not repeated and that the number is easy to save for an experience. Distinctive communication.

The unified number service through the PBX system enables you, as a company, to communicate with your customer via mobile phone, computer, or any other device connected to the World Wide Web to answer calls, no matter where the customer is in the world.

What are the advantages of relying on the unified corporate number?

Offering a unique experience to your company's customers is your way to excellence, gaining the trust of your existing customers, and acquiring more new customers. The unified number service brings many advantages to your company, whether in terms of employee or customer management. The unified number service enables you to do the following:

• Ease of communication with customers.
• A distinctive and unique unified number that guarantees you that it does not match with other institutions and companies.
• The ability of the organization to manage its communications more flexibly.
• Ease of measuring and monitoring employee performance.
• Studying customer behavior and identifying their needs.
• Communication between all team members more easily.
• Providing service around the clock by routing calls.
• Enjoy the benefits of voicemail service when all employees are busy.
• Overcome busy lines by limiting the number of incoming calls to the same number.
• Ease of relying on the automated response system through a unified message and directing customers to the appropriate employee.

Do not hesitate to add this service to your company's communications system if you are one of those who desire excellence and development.

• Voicemail services:

One of the extensions of the unified number system is the voice mail service, through which you, as a company, can transfer the customer to a registered message and communicate with him to provide the required service in case the employees are busy, then you can hear the calls via e-mail or mobile.

• The ability to record calls:

Recording calls is one of the important indicators, as it enables you to measure the performance of employees and know their ability to understand the customer and communicate with him well, measure the extent to which the customer understands the voice mail service to see if he needs modification or not, in addition to the possibility of asking about the quality at the end of the call as You will be able to know the customer's complaint and try to address it.

So you need a unified number system, voicemail and call recording for a better experience for your customers and better measurement of your employees' performance, but what about independent numbers? What is the difference between it and standard numbers? How do we choose between them?

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What is the difference between unified numbers service and independent numbers?

Our company can give the customer a landline number or a unified number, at this point we can write the advantages of the unified number such as (unifying all branches with one unified number instead of a landline number for each branch, the ease of saving it for the customer and so on..)

It is best to look at consolidated data in isolation or stand alone. In some countries displaying standardized figures is mandatory, while in others standalone figures may be accepted.

It's also not a bad idea to look at the standalone numbers, as this tends to give you a picture of a large company without any large subsidiaries.

Among the advantages is that the unified number helps you to:

1. Manage and organize calls.
2. The ease of the number, and thus the ease of the customer to memorize it.
3. Enjoy the group communication feature.
4. All types of conversations (audio, writing, video, live show) The possibility of uniting all branches with one unified number instead of a landline number for each branch.

Make the experience of working in your company for its employees and working with it for its customers easier and give them the opportunity to experience a unique experience that achieves higher opportunities in marketing and targeting a larger number of customers, reduces significant costs and gives your customers the impression that they are dealing with a professional company in the true sense.