Unified Customer Service Number - Does It Matter?

The time for traditional communications has passed now, and with the cloud exchange system, it has become a unified number for customer service as an integrated communication system without the need for any additional devices or high financial cost.

What is the unified number? Do you have a unified customer service number? What are the advantages of having this number? What are the service subscription packages? All this and more we get to know through this article, so if you are interested, follow us.

Do you have a unified customer service number?

Before answering our first question, do you have a customer service number? Let us first ask, what is this unified number? And what does it have advantages? What is its importance for the establishments?

The beginning of the unified number, or rather the Unified Communications (UC), is one of the applications of the cloud central services , which aims to manage enterprise communications through desktop computers, tablets or mobile devices, provided that you collect them all on one user interface through a single number for all branches of the enterprise.

The unified number unites multiple communications on one interface, regardless of the location of the caller, as he is able to contact any branch of the company on the same number, provided that this is followed by a process of forwarding or diverting calls or other possible characteristics, which we will explain later.

The unified number is a simple system that enables you to manage your organization's communications and enjoy many features that make work more flexible and thus more able to achieve the organization's goals, hence the importance of having a unified number for customer service.

Advantages of having a unified customer service number:

With Innocalls, you can develop the communication system within your organization by adding cloud exchange services, including the unified number. Our communication features are designed to provide you with a flexible, mobile and powerful cloud phone system. You can choose the number and install our application on your desktop computer or even on smart phones or Even on a tablet, immediately after installation you will be able to take advantage of many of the following benefits:

• The many accessories:

The many accessories of the unified number service work to create an integrated system that connects employees of different locations through local offices or satellites. Also, these accessories enable you to edit, add or remove phone accessories at any time. There is no need for special training or even specialists, maintenance staff or Is it to pull it from other projects.

Also read: Program to track shipments electronically

• Credibility and trust:

Having a unified number for customer service means the feeling of the customer when dealing with an organization that has a unified number and he can communicate through a service such as IVR or voice mail, and his ability to communicate with the concerned employee easily without waiting or a busy line makes him feel more confident in the credibility of that company.

• Call screening:

Caller ID information is displayed before the incoming call connects, giving you some time to decide how you want to respond to the call. You can answer, reject, or send it directly to voicemail.

• Call forwarding:

Call divert is a visible and easy way for management assistants who place calls on behalf of line managers to manage a large number of call diversions, and it simplifies the call experience for line managers.

• Call management:

From your desk phone, you can see who is available from the staff to answer the call and who is already on a call, who is on a call or has a ring.

• internet fax:

Send and receive faxes from your computer, mobile device, Microsoft Outlook®, cloud storage providers (such as Dropbox™), and more.

• Voice and video mail to email:

Speed ​​up response times for you and your team by including voice or even video mail messages and faxes as attachments to email notifications, thus more responsiveness and more diverse means of communication.

• Share lines and calls:

You can share calls and lines between handsets, answer an incoming call on any phone, no call forwarding needed. You can also put calls on hold and answer from another device at the same retail location.

• No missed calls after today

Having a unified number for customer service means that the lines are never busy again. Any available employee can answer calls from the nearest phone. Calls made from the group of shared lines share the same phone number and the same caller ID. You can also set the maximum number of calls on the lines.

You may have been excited about the idea of ​​having a unified number for customer service from Innocalls in your organization. Here comes the most important question about the cost of that service. Will it cost a lot to benefit from all these advantages? The answer is in the next paragraph.

Also read: High standard number pricing

Subscription packages for the unified customer service number service:

In general, the unified number service or the cloud exchange services are very economical and inexpensive at all. What you get through the unified number 9200 is a complete communications system, a completely complete cloud centralization, but with features different from the traditional exchange:

• You don't need additional devices, just your computer or mobile device.
• You do not need a maintenance employee or a communications specialist because the system is easy to manage, and we at InnoCalls are always ready to help.
• You don't need a lot of staff You can manage the connections of many branches from your office location or even from home.

All this saves you, in addition to that, the subscription price provided by Innocalls through a variety of packages is very appropriate compared to the quality you receive.

Eno Calls offers its customers 3 different packages, each of which suits a different business size, as part of the company's awareness to make the service available to everyone:

1. Intilaaqah package, which is suitable for start-up companies, and you can subscribe to the package for 99 riyals per month without any set-up expenses.
2. The startup package, which is suitable for companies that have an average business size, you can subscribe for (500 riyals incorporation expenses + 249 riyals per month)
3. The business package, which is suitable for large companies, and you can subscribe to it for (500 riyals for establishment expenses + 449 riyals per month).

You can learn about the advantages of each package and its services from here . You can also contact our service team to receive inquiries and requests around the clock so that you have a unified number for customer service and enjoy the best service for the best price.

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