From Manual to Automated: How Auto Dialer Revolutionize Call Centers

A lot of wasted time and many human errors!

This is exactly what companies and businesses suffer from when they have not yet integrated automated methods and automation into their workflows. A significant amount of time is lost performing routine tasks such as sorting, organizing, entering data, identifying potential customers, making calls to selected numbers, and then waiting for customer responses!

Here is a smart & easy solution to help you move toward more automation: The "Auto Dialer" feature within Innocalls cloud PBX services — is designed to support you and your team!

Imagine saving a lot of your employees' time, allowing them to focus on more productive tasks instead of being bogged down by unproductive ones. This would certainly mean better resource allocation and more intelligent use of time and effort instead of wasting them!

So, what is the "Auto Dialer" feature?

It's a smart new feature that enables you to send calls to customers automatically. Only customers who answer the call are transferred to your employee. This way, employees stay engaged with real conversations that require their attention and do not waste time waiting for unanswered calls.

What are the benefits of the Auto Dialer, and how it can revolutionize traditional work methods, especially in sales, after-sales follow-up, and customer service?

• Saving More Time:

  Employees no longer have to waste their time dialing and checking numbers manually. With the Auto Dialer, you can reclaim this lost time and invest it to make more calls at a higher quality, thereby increasing the likelihood of achieving more sales.

• Boosting Employee Productivity:

  As the number of daily calls increases, sales, marketing, and customer service employees become more productive, focusing on real calls that have the potential to turn into successful deals.

• Increasing the Success Rate of Marketing and Sales Campaigns:

  The success rate of marketing and sales campaigns is expected to be higher when using the Auto Dialer. The more calls made to customers, the more time is dedicated to each conversation, increasing the chances of reaching more customers, discussing offers in detail, and answering subscription or purchase inquiries.

• Increasing Automation:

  • Automated Customer Data Entry: This leads to a better-organized workflow and fewer human mistakes when transferring data, ensuring a higher service quality overall. Automated entry also guarantees cleaner and better-organized data, helping you avoid fake or incorrect numbers.

• Follow-up and Evaluation:

  You can easily track customer statuses and organize each customer systematically. Additionally, you'll have access to accurate reports on the number of calls, the duration of each call, and response rates — helping management teams assess performance and refine strategies based on reliable data.

Here are three simple steps to activate the Auto Dialer feature from your "Innocalls" account:

1. Upload Your Data: As mentioned earlier, there's no need for manual input. Simply upload your customer contact files, for example through an Excel file, or extract the data from your CRM system.
2. Select the Message: Choose an automated IVR message, a pre-recorded audio file, or specify the agent's number who will receive the calls.
3. Start Calling! Click "Send" and the Auto Dialer system will start dialing the numbers you have selected.

At Innocalls, we provide you with the Auto Dialer feature and many other services designed to help you maximize your resources and simplify customer communications. Discover it today and empower your team to accomplish more and reach their full potential — just get in touch with us!