Unified number service from Innocalls

The unified number service was the result of many previous attempts to provide the best communication methods between establishments and their customers, and after reaching the cloud exchange service and the unified number service, communication became more distinguished.

What do you think to know in detail about this service and is it free or paid? And what are the advantages that motivate companies to enjoy them? All this and more we present to you between the lines of the following article from Innocalls , so follow us.

What is the unified number service?

The unified number service gives you greater and easier opportunities to communicate with your customers. Through the service, any customer inside or outside the country of your establishment can communicate with the company. The company can also manage calls with the utmost flexibility and ease - which leads to customer satisfaction and gaining their trust.

The standardization of the company's incoming calls from all countries of the world or abroad through a unified number enhances the facility's ability to provide better service to its customers and prevent duplication of numbers, which in turn leads to the ease of keeping one number that serves all branches of the facility.

Through the service of the unified number 9200, the entire business sector participates in 4 fixed numbers, through which any customer can communicate and then transfer them to the departments or customer service staff that best suit their request.

Is the unified number free?

Some people think that the unified number is free, such as the 800 number, for example, or any free service number, but in fact, the unified number service is not free. There is a difference between the two numbers:

•  The number 800 is a free number for the cost of calling the facility that you call as a customer
• As for the unified number, the cost of the call is borne by the caller of the establishment.

Advantages of the unified number service for establishments:

Usually, establishments resort only to relying on the unified number service to achieve their goals in communicating with customers and gaining their trust in them, but the matter does not stop there. The unified number service includes many advantages, most notably the following:

• lower price or cheaper.
• Many tools to increase sales.
• Good linkage between all branches of the same facility.
• Facilitate communication with all customers worldwide.
• Enjoy the automatic response feature to direct the customer to his request.
• Arrange your calls and distribute them to a schedule that suits you.
• Greater chances of marketing through registered messages.
• The possibility of determining the number of incoming calls to a specific line.
• Monitor performance by recording calls.

This is in addition to the possibility of transferring calls to an alternative number of your choice. This transfer is carried out according to the priorities of the calls, so that calls from a specific number are given more attention than calls from another number.

How do I call the unified number?

The customer may ask himself this question, and because we are here to clarify, we would like to tell you that calling the unified number does not require any communication skills. All you need is a simple phone through which you will be able to communicate very easily without any complications.

Also, the unified number service is one of the services that provides support 24 hours a day, and if it happens that it is at the time of staff rest, the IVR system takes care of helping you and providing support in a good way.

In conclusion:

If you are looking for excellence, keeping up with and presenting your company in the best way to your customers, the unified number service is a necessary feature that you should not hesitate to add to your company's services.